Full Management
Our Semi-Managed Package Includes...
- DoS monitoring - we will monitor your server for DoS and notify you of attack. If incoming we will stop it at our gateway and if outgoing we will help you find the compromise.
- Hardware replacement - we will replace hardware at our expense with onsite spares.
- Hack recovery and dissection - if your server is hacked we will help you figure out why by going through logs and directories so we can secure it for future use.
- Services configuration help - our techs will help you initially configure and answer questions on services configuration including cPanel - DNS, email etc.
- Services restart - if you lose a service - we will restart it at your request if you do not have access.
- control Panel support - if you buy one from us - we will support you on it.
- Initial server setup assistance with a control panel upon request.
- Free relocation assistance upon request. We will help you move your sites/files!
- Free proactive ping monitoring on all of our servers. If your server is down, we will get it back online on our own!
- Free http, pop and smtp port/service monitoring upon request with 10 minute checks.
- Free Server Metrics account upon request. View your system usage, hardware space and bandwidth usage with overage and usage alerts for free!
- OS patch and security updates - we will update your computer using RedHat Network or Microsoft Update at your request up to once a month at no charge.
- Initial hardening and optimization (Select *Nix OS only) - Upon request, our technicians will deploy protective features such as a firewall, rootkit detectors, root login alerts and more. Certain services like apache and mysql will also be optimized.
- We will support your needs to the best of our abilities. In the past we had no problems with assisting our clients performing tasks such as recompiling apache/php/mysql (with control panel only), resolving web server and mysql errors, troubleshooting dns and email issues and assisting with FTP problems.
- Most other providers will charge for the above tasks to be completed while we do not. If the task requested is a more complex one, we will notify the client that their account will be billed for the work done before proceeding. We can do this solely at our discretion.
Our Initial Server Hardening & Optimization Includes...
Some services listed below apply only to Linux or Windows
- APF (Advanced Policy Firewall) or CSF Policy based, reactive firewall. Works with IPTables.
- LSM (Linux Socket Monitor) Monitors system for newly opened ports and services.
- LES (Linux Environment Security) installation on applicable OS. Sets correct permissions on dangerous binaries, profile scripts and more.
- Mail Source Tracking Enable tracking of emails sent via PHP scripts. (cPanel only)
- BFD (Brute Force Detection) or LFD Identifies login password cracking attempts.
- IFTOP does for network usage what 'top' does for CPU usage.
- MyTOP does for MySQL usage what 'top' does for CPU usage.
- ATOP shows a more thorough output than 'top' does for CPU usage. (Available on RH-based OS only)
- Services Hardening Tweak & harden common services to minimize information broadcasted about software versions.
- Time Synchronization Sync local system clock to a time server.
- Setup 'libsafe' Filter common software attacks. (On 32bit Linux OS only)
- Setup 'logwatch' Log parsing and reporting utility.
- Backdoor inspection Inspect and verify server for sanity from backdoor exploits.
- SSH Server Hardening Modify default sshd server config files to address common protocol & authentication issues.
- Software Updates Local inspection of installed software/retrieval of vendor & OS updates.
- PHP open_basedir Modify PHP setup to enforce a set of 'safe' execution paths.
Our Comprehensive Server Management & Consultation Package (CSMC) Includes...
Price: $100/month + $100 one-time installation fee with control panel or $200/mo + $100 one-time installation fee without a control panel.
- Everything in the Semi-Managed Package and the Initial Hardening Package .
- Operating Systems - *Nix and Windows.
- Control Panels - Cpanel/WHM, Plesk, Helm, DirectAdmin, Webmin.
- 24/7/365 monitoring and guaranteed 15 minute initial reaction time to downed servers and services.
- Continuous server security monitoring and automatic reaction to detectable threats such as spammers, DoS attacks, and server overload conditions.
- Monitoring of all logging, socket and service activity via our OSSEC cluster.
- Proactive monitoring and mediation of hard drive partitions, disk IO, RAM usage, system load and much more.
- Instant, up to date rebootless kernel patching.
- Change SSH port for added security.
- Custom kernel configurations upon request.
- Kernel upgrades/patching/hardening upon request.
- Operating system upgrades upon request.
- Sysctl Hardening
- /tmp hardening with noexec
- Setting up memcache and memcached for better Mysql server performance
- Installing PSAD to monitor log activity.
- Remount partitions with noatime option to improve IO.
- Operating system updates applied within 48 hours of release. (Windows Only)
- MOD_TOP enables quick searching of bottlenecks, memory hogs and much more.
- Compromise investigations.
- Bandwidth monitoring via Cacti.
- Server 3rd party software installations to the best of our abilities.
- Diagnosis and resolution for any server-related issue (DNS. Email, Web, etc).
- Custom Apache, Lighttpd or LiteSpeed configurations.
- Mail server tweaks for spam reduction.
- Custom and automated rootkit scanning.
- Reconfigure host.conf to prevent DNS lookup poisoning & spoofing protection.
- Installation and configuration of Nginx webserver. (Cpanel necessary)
- System performance tuning.
- Increased Logging Modify default syslog configuration to perform further logging options using OSSEC.
- Assisting with installation and configuration of non-standard (those that do not come with the server by default) 3rd party applications to the best of our abilities.
- Free relocation assistance. We will help you move your sites/files!
- Trend analysis. ...and much, much more!
Consultation Service - Included with our CSMC package is our business and server consultation plan. You can benefit from our years of experience in the server administration and hosting industry. We can make suggestions regarding...
- Billing systems
- Helpdesk software
- Control panels
- New hardware recommendations
- NOC referrals
- Discuss colo versus server leasing
...and many other business aspects that the new business needs to get rolling quickly and successfully. Avoid making costly mistakes!
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